Last Updated: July 27, 2026
This Cancellation Policy explains how customers can cancel a Maison Del Mar order, what happens when an order has already been prepared or dispatched, and how refunds, delivery charges, and eligible returns are handled.
You may request cancellation of an order before it has been prepared, allocated for delivery, or dispatched. Please contact us as soon as possible and provide your order number, full name, email address, and telephone number.
Cancellation requests can be submitted 24/7. We will confirm whether the cancellation was completed. A cancellation is not final until Maison Del Mar confirms it in writing or the order status shows that it has been cancelled.
We may be unable to stop an order once it has been prepared, loaded for delivery, or dispatched. In that case, the request may be handled under the applicable return or statutory withdrawal rules instead of being treated as a pre-dispatch cancellation.
Please do not refuse a delivery without contacting us first. Refusing delivery does not automatically cancel the order and may result in additional delivery or recovery costs where permitted by law.
Where the statutory right of withdrawal applies, consumers may notify us that they wish to withdraw from an eligible online purchase within 14 calendar days from the day they, or a person nominated by them other than the carrier, receive the goods.
The customer must send a clear cancellation or withdrawal request before the 14-day period expires. Eligible goods must then be returned without unnecessary delay and no later than 14 calendar days after the withdrawal request is communicated.
Products should be returned unused, unopened, complete, and in their original saleable packaging. Customers may be responsible for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.
Important: This policy does not limit any mandatory consumer rights available under Spanish or European Union law.
The statutory right of withdrawal may not apply to certain goods. This can include:
Unopened, non-perishable products may still qualify for cancellation or return where required by law. Maison Del Mar will review each request according to the product type, condition, and applicable consumer rules.
Current Mallorca delivery fees:
If an order is successfully cancelled before preparation or dispatch, any delivery fee paid for that order will normally be included in the refund.
Where a valid statutory withdrawal applies after delivery, the original standard delivery charge will be handled according to applicable consumer law. Additional costs caused by a customer choosing a more expensive or special delivery service may not be refundable.
Unless the product is faulty, damaged, incorrect, or Maison Del Mar agrees otherwise, the customer may be responsible for the direct cost of returning or collecting the goods.
Customers must provide a correct Mallorca postcode, delivery address, telephone number, exact location, finca or property name, gate details, Google Plus Code, and access instructions where applicable.
If delivery cannot be completed because the customer is unavailable, refuses the order, supplies incorrect information, or the property cannot be safely accessed, Maison Del Mar may arrange another delivery or return the order to its facility. Additional delivery, collection, or recovery charges may apply where legally permitted.
Perishable or time-sensitive products that cannot be safely resold after a failed or refused delivery may not qualify for a refund, except where the failure was caused by Maison Del Mar or where mandatory consumer rights apply.
Order cancellations and statutory rights relating to faulty or non-conforming goods are separate. If an item arrives damaged, incorrect, leaking, expired, or missing, contact us as soon as possible with the order number, a description of the issue, and clear photographs where available.
After reviewing the claim, Maison Del Mar may offer an appropriate replacement, correction, price reduction, refund, or another remedy required by applicable law.
Approved refunds will normally be sent to the original payment method. We may ask for reasonable information needed to identify the order and verify the cancellation request.
Where a statutory withdrawal applies, the refund will be processed without unnecessary delay and within the period required by law. Maison Del Mar may withhold the refund until the goods are received back or the customer provides satisfactory proof that they have returned them, whichever occurs first.
Banks and payment providers may require additional time to display an approved refund in the customer’s account. Processing times outside Maison Del Mar’s control are not guaranteed.
To request a cancellation or withdrawal, email us with the subject “Order Cancellation – [Order Number]” and include:
You do not have to provide a reason when exercising a valid statutory right of withdrawal, although providing one may help us improve our service.
For cancellation, withdrawal, return, or refund questions, contact:
Maison Del Mar
Email: info@maisondelmar.com
Website: Maison Del Mar
