Last Updated: July 27, 2026

This Shipment and Delivery Policy explains where Maison Del Mar delivers, how delivery charges are calculated, what information customers must provide, and what to expect before, during, and after delivery.

Delivery Area

Maison Del Mar delivers only to eligible addresses located on the island of Mallorca, Spain. We do not deliver to Menorca, Ibiza, Formentera, mainland Spain, or any destination outside Mallorca.

The delivery area is identified from the postcode and location information entered during checkout. An order may be rejected, placed on hold, or cancelled if the destination cannot be verified as an eligible Mallorca address.

Delivery Fees

The applicable fee is calculated automatically using the delivery postcode entered at cart or checkout. The final delivery charge is shown before the customer places the order.

If a postcode, address, or selected map location does not match the correct delivery area, Maison Del Mar may contact the customer to correct the order and apply the appropriate fee.

Free Delivery

Orders with a qualifying product total of €1,000 or more receive free delivery within eligible Mallorca areas.

The qualifying total is calculated after discounts, includes applicable product tax, and excludes delivery charges and additional fees. If an order is changed, partially cancelled, or refunded and the qualifying product total falls below €1,000, the normal delivery charge for the destination may become payable.

24/7 Ordering and Delivery Service

Customers may place orders and delivery requests 24 hours a day, seven days a week. Maison Del Mar provides a 24/7 delivery service within eligible Mallorca areas.

A 24/7 service does not guarantee that every product can be delivered immediately. The exact delivery time depends on product availability, order size, payment confirmation, destination, staff availability, traffic, weather, and safe access to the property.

Delivery Address and Exact Location

Many fincas, villas, rural properties, and holiday homes in Mallorca may not have a complete or standard postal address. Customers must therefore provide enough information for the delivery team to find the destination safely and accurately.

Delivery information may include:

• Full recipient name and working telephone number.
• Correct Mallorca postcode and municipality.
• Street address, finca, villa, hotel, business, or property name.
• Google Maps link, GPS coordinates, or Google Plus Code.
• Gate number, floor, entrance, parking, or access instructions.
• Any information about narrow roads, private access, security gates, or restricted access.

Customers are responsible for ensuring that all delivery details are complete and correct. Location information supplied at checkout may be saved with the order and shared with authorised delivery staff only where needed to complete the delivery.

Delivery Times and Confirmation

Any delivery time shown on the website, provided by telephone, or sent by email or message is an estimate unless Maison Del Mar clearly confirms a specific time as agreed.

We may contact the customer to confirm the order, delivery location, access instructions, product availability, payment status, or expected delivery time. Customers should keep their telephone available around the planned delivery period.

Unless a different delivery period is agreed, orders will be delivered without unnecessary delay and within the time required by applicable consumer law.

Order Preparation and Dispatch

Order preparation normally begins after the order details and payment method have been accepted. Some large, special, bulk, or limited-stock orders may require additional confirmation before dispatch.

Maison Del Mar may place an order on hold while checking stock, verifying a location, confirming payment, or requesting missing delivery information.

Receiving Your Order

The customer or an authorised person should be available at the delivery location to receive the order, unless a different arrangement has been approved by Maison Del Mar.

Customers should inspect the delivery as soon as reasonably possible. Any visible damage, leakage, incorrect item, or missing product should be reported promptly with the order number and clear photographs where available.

Responsibility for the goods passes to the customer when the customer or a person nominated by the customer, other than the delivery carrier, takes physical possession of the order, except where applicable law provides otherwise.

Failed or Inaccessible Delivery

A delivery may be treated as failed where:

• No recipient is available and no approved unattended-delivery arrangement exists.
• The telephone number, postcode, address, map pin, or access details are incorrect.
• The driver cannot safely reach or enter the property.
• The customer refuses the delivery without an agreed reason.
• Payment required at or before delivery cannot be completed.

Where legally permitted, an additional delivery, collection, storage, or recovery charge may apply when failure is caused by incorrect information, customer absence, refusal, or inaccessible property conditions.

Maison Del Mar may contact the customer to arrange another delivery. Perishable or time-sensitive goods that cannot be safely stored or resold may be subject to separate cancellation or refund conditions.

Delays and Events Outside Our Control

Delivery may be delayed by traffic, road closures, severe weather, vehicle problems, supplier delays, product shortages, payment checks, access restrictions, emergencies, public authority instructions, or other events outside our reasonable control.

Where a meaningful delay occurs, we will try to contact the customer and provide an updated delivery estimate or suitable options. Nothing in this policy removes rights that customers may have under applicable consumer law when an agreed delivery deadline is not met.

Damaged, Incorrect, or Missing Items

If an order arrives damaged, leaking, incorrect, incomplete, or otherwise not as agreed, contact Maison Del Mar as soon as possible.

Please provide:

• Your order number.
• Your name and contact details.
• A short description of the problem.
• Clear photographs of the products and packaging where available.

After reviewing the issue, Maison Del Mar may offer a replacement, correction, price reduction, refund, or another remedy required by applicable law.

Contact Information

For delivery questions, address corrections, access instructions, or order problems, please contact:

Maison Del Mar
Email: info@maisondelmar.com
Website: Maison Del Mar