Last Updated: July 27, 2026

Maison Del Mar respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, create an account, contact us, select a delivery location, or subscribe to our updates.

Information We Collect

We may collect personal information that you provide directly to us when you use our website. This may include your name, email address, phone number, billing address, shipping address, account details, order details, postcode, delivery instructions, finca or property name, access information, Google Plus Code, map link, and any information you submit through contact forms or quote request forms.

Where you choose to use a location feature, we may also collect the delivery coordinates or location selected by you so that our team can identify and reach properties that do not have a complete or standard postal address.

We may also collect technical information automatically, such as your IP address, browser type, device information, pages visited, referring website, and general website usage data.

How We Use Your Information

We use your information to operate our website, process orders, calculate the applicable Mallorca delivery zone and fee, locate the delivery address, respond to inquiries, provide customer support, improve our products and services, and communicate important updates.

• To process and manage product orders.
• To determine the delivery zone from the postcode or selected location.
• To calculate and display the correct delivery fee at cart or checkout.
• To help our delivery team find fincas and properties without a standard postal address.
• To send order confirmations, delivery updates, and account notices.
• To respond to quote requests, contact forms, and customer questions.
• To improve website performance, design, and user experience.
• To prevent fraud, abuse, unauthorized access, or security issues.
• To comply with legal, tax, accounting, or regulatory obligations.

Orders, Payments, and Checkout

When you place an order through our website, we collect the information needed to complete and deliver your purchase. This may include billing details, shipping details, contact information, selected products, postcode, selected delivery location, delivery instructions, and transaction-related records.

Payment details may be processed by secure third-party payment providers. We do not intentionally store complete credit card details on our website unless required by the payment provider or enabled through a secure payment system.

Delivery Areas and Fees

The applicable delivery area and fee are determined automatically from the postcode and delivery information entered at checkout. Customers may be asked to provide an exact map location, coordinates, Google Plus Code, finca name, or access instructions where a standard postal address is unavailable or incomplete.

Orders and delivery requests can be placed 24/7. Delivery remains subject to product availability, successful payment or approved payment method, accurate location information, and confirmation where necessary.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, improve performance, understand visitor behavior, and support marketing or analytics tools.

You can usually control or disable cookies through your browser settings. However, some parts of the website, including cart, checkout, account, postcode calculation, and location features, may not work properly without certain cookies.

Email Updates and Marketing

If you subscribe to our newsletter or updates, we may use your email address to send product news, availability notices, promotions, and brand updates. You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

We do not want to send unwanted emails. Marketing communication is only sent where allowed by law or where you have provided consent.

How We Share Information

We do not sell your personal information. We may share limited information with trusted service providers who help us operate the website, process payments, deliver orders, provide maps or location services, send emails, provide analytics, prevent fraud, or support customer service.

Delivery details, map links, coordinates, Plus Codes, and access instructions may be shared with authorised delivery staff or delivery partners only where needed to complete your order.

We may also disclose information if required by law, legal process, government request, fraud prevention, security protection, or to protect the rights and safety of Maison Del Mar, our customers, or others.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy. This may include order records, delivery location records, customer service records, accounting records, legal compliance records, and website security records.

When information is no longer needed, we may delete, anonymize, or securely archive it according to business, legal, and technical requirements.

How We Protect Your Information

We use reasonable technical, administrative, and organizational measures to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

No website or internet transmission is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted through the internet.

Your Privacy Rights

Depending on your location, you may have certain privacy rights regarding your personal information. These rights may include the right to access, correct, update, delete, restrict, or object to certain uses of your personal information.

You may also have the right to withdraw consent where processing is based on consent, or to request a copy of information we hold about you.

To make a privacy request, please contact us using the details listed below. We may need to verify your identity before completing certain requests.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information through our website, please contact us so we can review and remove the information if required.

Third-Party Links

Our website may contain links to third-party websites, services, payment providers, map services, delivery partners, or social media platforms. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any external websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, delivery fees, legal requirements, or privacy practices. When we update this page, we will revise the “Last Updated” date above.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, delivery information, your personal information, or your privacy rights, you can contact us at:

Maison Del Mar
Email: info@maisondelmar.com
Website: Maison Del Mar